The idea that you need a PC to browse online is nearly as old fashioned as, well, the Old Fashioned. Now more than ever, people use their mobile devices to do everything—from finding the recipe for a classic cocktail, to ordering repair parts online, to writing cell phone novels.

What’s more, U.S. sales of AT&T-based iPhones are expected to reach 21.3 million by 2011. With those numbers in mind, making your content mobile-accessible seems less of an option and more of an essential, ongoing consideration.

At Atomic Interactive, we help customers adapt their web content to the mobile world in a variety of ways:

• Create an application that has value to your audience. Coming up with a concept for your application is a great place to get started. Ask yourself a few questions: “What do my clients want?” “What struggles are they having?” “Is there something fun I can share with my customers to get them excited about my product or service?” We can guide you every step of the way from concept to completion of your application.
• Fitting your site to its users. With mobile-formatted websites, we use code to sniff out your clients’ browser preferences based on the device they use to find you—whether it’s an iPhone, iPad, Android, Blackberry, or mini Netbook. Your content is then displayed in an easy-to-read, mobile-size format, with the most important information up front.
• Using the latest technology. Since websites are much easier to update than applications, we’re using the latest web-development technology, such as Ajax, HTML5, and CSS3, to make functionality extremely user friendly, device-specific, and even downright sexy. We know how to optimize graphics to display well on both large and small screens, for example—so we don’t shortchange traditional users or overwhelm mobile users.
• Helping you navigate the “app” universe. Apps—the quirky, convenient applications that present information in personalized ways to mobile device users—are a great way to get multi-channel exposure (e.g., at the iTunes Appstore or the Android Market).

But how do you know which options to invest in, and whether they’ll attract customers? Our experts can help you review the online marketplace and make sure that a mobile application adds value to your brand and is useful for your customers. After all, even if you have a great app, if it’s not properly marketed, your target audience may not know it’s available.

We build sites and applications using clean code that prevent disruptions that can send mobile users running to the virtual competition. We also help prioritize your information with the mobile user’s briefer browsing habits in mind. And we always test our work from the most popular mobile platforms to be sure the content views correctly.

Want to learn more about maximizing your Web presence? Use your mobile device to find us online, send us an e-mail, or ring us up the old-fashioned way.

So… you want to make money online? Putting a few items on Ebay is one thing. But building a successful online store is another. Whether you’re selling products, services, or information, careful planning is essential for success.

Here are a few questions to consider before getting started:

Inventory

• Do you have a brick-and-mortar store that will share products with your online store? If so, what would happen if you sold a product online and in the store at the same time? Would one of your customers have a bad experience?
• How will you track your inventory online? Some store owners use the web; some use Quickbooks and sync the store and the ecommerce site together. Whatever method you choose, create a process and follow it diligently.

Software

• Is there existing ecommerce software system that you can use?
• If so, is it the best solution for your customers? Would they have a better experience with a website ecommerce design that was custom-built to their needs? A custom Magento solution, for example, might pay off in the long run if it makes the buying process easier for your customers.

Handling payment

• How will customers to pay for your product or service? You’ll need to select a merchant account and gateway to get started.
• PayPal is an affordable option – but they aren’t a bank and don’t have to obey the same legalities that banks do.
• Authorize.net might work with your business banking account.
• Your bank might have a custom solution, or your inventory management system might have a built-in system.

Shipping

• Will you offer free shipping? If so, how will that cost be built into your business model?
• What vendor will be most convenient and cost-effective: UPS, USPS, or Fedex?
• Are your products large enough to require freight shipping? Can your vendor handle that? What will the handling fee be?

Marketing

• How will you market your website? Customers won’t find you automatically – you need a plan for getting their attention and moving them to your site.
• Are you familiar with the ins-and-outs of website marketing—from SEO optimization to analytics? Or would it save money in the long run to work with a trusted advisor to market your ecommerce site?

Figuring out the best ecommerce system for your products and your customers may take some time. Remember that time you spend upfront in planning will save headache down the line — and that custom development, if it helps convert interest to sales, can be worth its weight in gold.

Often when I’m talking with a potential customer, they get stuck one question. Is improving their website really worth the investment?

They might want a good website in theory. But paying for it can seem like money spent on overhead, without much return on investment.

That’s why I help customers figure out clear business goals for their website, before they get started. Goals intended to help their business grow.

Those goals could include things like having more customers:

• Fill out a “request for estimate” form
• Click a “chat with a salesperson” button
• Download a brochure, sales flyer, or white paper
• Watch a sales video
• Download a coupon
• Sign up for a mailing list
• And, of course, make a purchase!

Once we set goals for a website, its value becomes more clear. And our job as web developers also becomes clear: design a site that will achieve those goals.

We do that in a lot of ways. By creating a professional website that lends credibility to the business. By building intuitive navigation that lead visitors through a desired “path” in the site. By making contact information easy to find. By creating easy-to-use forms. And by designing effective calls to action.

The proof in the pudding is when we measure results against the goals. We can measure just about anything using Google Analytics. But we also love to hear firsthand results from our customers. Like when HotSpring told us that the majority of their sales were now coming in through their website. Or when K12 Gallery told us that online donations were starting to roll in.

From my perspective, a beautiful website is great. But if it’s not helping your business grow, it’s just so much ink on … well, a screen.

Is email marketing dead?

We recently saw a post on this topic, and it made us stop and think. If you can get Twitter and Facebook updates from your favorite companies, do you really need to get email from them too?

We put our thinking caps on, and we thunk awhile, and we decided . . . yes, yes, you do need email marketing!

Here’s why.

• Email marketing reaches customers who haven’t jumped into social media. Plenty of boomers get email from their kids and shop online. But not all of them have started using Facebook, let alone Twitter. Email remains a useful way to stay in touch with them and let them know about sales and promotions.
• It’s a way to establish expertise. Many companies send out email newsletters just like this one on a regular basis. These newsletters aren’t pushing direct sales. Instead, they share information about topics that are important to your customers. This knowledge-sharing can help establish you as an expert in your field – whether you’re a catering firm writing about how to host a great event, or a golf pro offering weekly tips on improving your stroke.
• It’s a way to get the word out about sales and specials. It’s no big news that putting products on sale is one of the most effect calls to action available. That’s why mega-retailers like J. Crew and Land’s End have aggressive email marketing campaigns. Each company promotes a wide variety of sales throughout the year – sometimes it’s free shipping, sometimes it’s end-of-season discounts, sometimes percent discounts. But the sales are regular, and the emails announcing them can come weekly or even daily.

The rules of conduct governing email marketing are rigorous, and there’s no better way to ruin your reputation and get onto server blacklists than to violate them. But if you follow the rules, email can be a great part of your interactive marketing campaign.

Want to talk about your email strategy? Contact us today.