Most of the websites we create include blogs. We consider them a critical component of most websites and most successful SEO strategies.

However, blogging usually represents foreign territory for our clients. They’re unsure why it’s important or what they should write about. And if they’re not IT people, the whole process can seem intimidating.

For those just venturing into business blogging, here’s a basic explanation of why it’s is so darn important — and some quick tips on what to write about.

Why blog at all?

First off, there are too many websites for search engines to monitor in real time. Therefore, how often they crawl a given website depends in large part on how often new content is added.

For example, Google might crawl your website after an absence of three weeks. If new content has been added since then, Google will be more likely to return after only two weeks. And if there’s always new content, that’s a sure sign to Google that someone cares about this website. They’ll start crawling even more frequently.

Conversely, if Google never finds any new content on your site, their spiders might not return for a month or even longer. That means your site is going to do poorly in search results.

So adding new content to your site is a critical way of promoting your search rankings. And what’s the easiest place on a website to add new content? Your blog.

What in the world should I write about?

Once our clients get the importance of new content, they’re willing to start blogging. The next stumbling block? Figuring out what to write about.

Here are some fail-safe suggests.

• Client problems and the solutions you provided
• New developments within the company — new employees, a new office
• Developments within the industry — Is there a new product available? What technology is pushing your industry to change?
• Fun topics — company parties, company pets, a particularly interesting project
• Writing specifically for keyword phrases. For example, a client of ours specializes in exterior home improvements and is interested in acquiring roofing leads. He and I created an article on energy-efficient roofing solutions, frequently linking from the article to his roofing page.

How do I do it?

I’m not going to belabor this point. Suffice it to say that once I sit down with a new blogger and show them the incredibly easy GUI that modern blogging platforms provide, they’re sold. They can see the parallels between Word and WordPress, and see how easy it is to make the leap.

A final suggestion

So this is the basic information I give to our clients about getting started with blogging. One final suggestion: In terms of content, don’t limit yourself —remember that nearly any content is helpful.

After all, Google learned what you’re selling the first time it crawled your site. It also probably knows 500 other websites selling the same thing. Start blogging and differentiate yourself by out-content-ing your competitors.

Recently, I’ve been surprised to find that some of our customers are still uncertain about the value of optimizing their website for mobile.

It’s been a trend for a few years now. But let me throw down two statistics to explain why it’s increasingly important.

• Today, 15 to 30% of all searches are done on mobile devices.
• By the end of 2011, 50% of Americans will have a smart phone. 

In other words, a ton of people are already trying to search for you via mobile. Those numbers are only going to increase. And before your website can function effectively as a mobile website, it must be made compatible with mobile devices.

Atomic can accomplish this task for you, a lot more quickly than you might think. Ready to optimize your site for mobile? Here are a few points to keep in mind.

• Simplify. Make the layout simple. Complex graphics and unconventional navigation are lost on mobile users. What are the few critical pieces of information your customers need? Include that. Forget about everything else. 
• Resize. Make sure navigation links and buttons are large and easy to find. Your thumb isn’t as accurate as your mouse. 
• Prioritize. What content do you want your visitors to read? Make that the first thing they read. Users are much less likely to browse on mobile devices. They want to find the information they’re looking for immediately.
• Technify. You’re creating a mobile site. So maximize the capabilities of mobile devices with features like “Click to Call.” Click-to-call lets a user press your phone number and instantly place a call —rather than having to exit their browser function, call up the phone function, and enter your number manually.
• Streamline. Whether your goal is to increase phone calls or sales, make this task as simple as possible. If you want a phone call, break the process into three quick steps: provide a brief description of services or why a customer should call, offer an incentive for calling, then show the phone number (using click-to-call). If you want a sale? Provide a brief description of the product or service, let your user click to the product page(s), and then click again to checkout.

If you want to see the difference between an optimized and non-optimized site, compare Home Depot vs. Menards, or Smashburger vs. Applebees. The difference in usability is huge.

So ask yourself: Which way do you want your site to look?

Optimizing your website for search is a critical way of bringing visitors to your site. And you do that, in part, by matching the keywords in your site with the words that users type into their search engines. Sounds straightforward enough.

But finding just the right keywords? That’s another matter.

Tools like Google Adwords can be helpful in developing an initial list of targeted keywords and phrases. But there’s no way to predict exactly what phrases web users are going to search to find your site. And it’s difficult to predict what phrases Google will associate with your site.

The answer? Google Analytics.

After your site has been initially optimized and is up and running, you can use Google Analytics to learn exactly what phrases were typed into search engines to find your site. By regularly checking what phrases are attracting visitors, you’ll get a better idea of what phrases should be dominant on your website, and which to target. Often, Google Analytics will turn up phrases that would never have occurred to you on your own.

Here’s an example.

Say you’re a beanbag importer and you’ve optimized a page on your site for “Beanbag Chairs. ” But when you check Google Analytics, you discover that “Children’s Furniture” is unexpectedly attracting lots of web users to your site.

Now you have real-world data on how real users are getting to your site. Here’s what you do in response.

• Search. The first step is Googling “Children’s Furniture” and locating the first page of your website that appears on Google. You’ll want to make this page your landing page for “Children’s Furniture.”
• Adjust. Once you’ve identified that page, you can adjust the page’s meta data, content, headlines, images, and image alt tags to increase number of times this new phrase appears.
• Observe. Over time, these adjustments should improve the Google positioning of your site when “Children’s Furniture” is searched, thus increasing the number of visits to your site.
• Repeat. Monthly or quarterly, you should repeat this process, discovering what new phrases are taking hold and bringing visitors to your site. And you would adjust your landing pages and content accordingly.

This process is time-consuming and can be tedious, but it’s a critical part of a complete SEO process. Doing it religiously is the only way to ensure that your site stays aligned with what real users are searching for online.

Nearly across the board, we recommend that clients include customer testimonials on their websites.

Testimonials allow you to incorporate an objective perspective on your business as part of your marketing. They let you showcase how great your business is — without having to say it yourself.

Here are some other reasons why testimonials are so important, and some tips on using them successfully.

Don’t be a salesman.
Yes, you need to include compelling features and benefits on your site. That’s marketing 101. But Nielsen studies have shown that recommendations from people you know or opinions written by consumers online are the most trusted forms of advertising.

So readers will take your marketing copy into consideration when they’re making a buying decision. But they’re more likely to be convinced by product reviews and testimonials written by other consumers. That includes everything from reviews on Expedia and Amazon, to case studies that include customer comments,  to customer quotes in the sidebars of a B2B site.

Include  testimonials that resonate.
Another study, this one by Edelman, showed that people trust their peers as the best source of information about a company. And the individual they most trust as a company spokesman is “a person like me.”

So when you’re thinking about asking customers to write a testimonial, think first about the potential customers you want to reach. Which of your current customers are most like your target customers? Try to include testimonials from customers who your prospects are likely to see as people “just like them.” Those testimonials will be the most meaningful and have the most impact.

Include specific results.
Testimonials are at their most powerful when they include tangible details. Check out this testimonial, for example, from a website we built for Burton Pools: Our in-floor cleaning system …  is now the talk of the neighborhood because it is so efficient and keeps the pool looking so clean and inviting. Larry helped me draw the outline on the lawn and spent a lot of time developing what we had in mind to do, while staying within our budget. Grant, Robert, Josh, Terrell, and Mark worked harder in the heat of the summer than anyone I have ever seen. Jessie even got in the cold water to monitor the in-floor system without a complaint. I had wanted a pool all my life and this is truly a dream come true built by a “dream team.”

If you had to choose between a builder with that kind of specific testimonial on their site, versus one with no testimonial, which would you choose?

Be real.
If you’re going to the trouble to include testimonials on your site, make sure they’re from real people. Reading a glowing testimonial from “Susan T. in Florida” is meaningless—even if Susan actually exists. If you don’t have customers who are willing to stand behind their testimonials with a full name (and, even better, a company and title), you probably shouldn’t have testimonials on your site at all.

And one final caution. Don’t even think about asking your marketing staff to pen bogus testimonials or product reviews. One company who did this is now paying out $300,000 in penalties to the State of New York. If they weren’t sure customers trusted them beforehand … now they know.

Want to talk to Atomic about developing strong content for your website?

Most people have a general understanding of AdWords—basically, any sponsored search results on Google.

But only a few people are AdWords Champions. I, apparently, am now one of them.

That’s because I recently passed Google’s Advertising Fundamentals Exam—a rigorous, strategy-oriented test that evaluates your understanding of how to manage an AdWords campaign. You get 120 minutes to answer 120 multiple choice questions, and you need 85% correct to pass. So there’s no messing around.

Passing the exam certifies me (and Atomic) as an expert on the basic aspects of Google AdWords as well as AdWords account management and the value of search advertising.

This expertise is important because more and more businesses are using AdWords as part of their marketing campaign. Because AdWords appear immediately on Google, they’re often preferred to organic SEO for businesses who need to enhance awareness or drive sales quickly. But because AdWords are becoming so pervasive, the keyword phrases used to generate ads are getting more competitive—making clicks more expensive.

So these days, you literally can’t afford to have a half-baked AdWords strategy. You’ll blow your budget before you even get started.

Our understanding of AdWords helps you to:

• ensure that your ads appear on page one of Google for the lowest CPC (cost per click) possible.
• ensure that your ads have the highest CTR (click through rate) possible. The CTR is the percentage of times an add is clicked when it shows on Google.
• ensure that your ad clicks turn into conversions – whether onsite sales, PDF downloads, or contact forms.

In short, that means you get the most bang for your AdWords bucks.

I’m now on to my next project: pursuing certification in Google Analytics. I’m hoping to take and pass that test shortly after the new year. So for the holidays this year, I guess I’ll be studying. Merry Christmas, everyone, and talk to you in the new year.

A few months ago we talked about deciding if a pay-per-click campaign is right for your company. I thought I’d back up today and review how pay-per-click works, as well as explain some strategies we use to help pay-per-click pay off for our clients.

So … let’s start with the basics. Pay-per-click campaigns are created using Google AdWords. You create an ad using keywords related to your business. When someone searches for those keywords, your ad pops up on their screen. That’s called an “impression.” When someone clicks on your ad and is sent to your website, that’s called a “clickthrough.”

With AdWords, you typically pay not for the number of impressions you get – but for the number of clickthroughs. Thus the name “pay-per-click.”

Creating a successful AdWords campaign isn’t a one-time deal. You don’t create an ad, throw it on Google, and leave it there forever. Instead, it’s a process of constantly refining your ads to find out which ones bring the most business.

Here’s how it works:

• Step 1 – Create. Write two or more ads for your business using the same keywords. (For example, if your keyword is “golf shoes,” one ad might read, “Try the season’s hottest golf shoes”; the other might read “Try our top-performing golf shoes.”)
• Step 2 – Evaluate. Run both ads simultaneously. After a set period of time – usually 1 to 3 weeks – assess which ad is working better. Then delete the worst-performing ad and replace it with a new one. If you’re using more than one set of keywords in each ad (like “golf shoes” vs. “golfing shoes”), delete the worst-performing keywords and replace them with new ones.
• Step 3 – Rinse and repeat. You can repeat this cycle almost indefinitely – constantly trying out new ads and new keywords, keeping the good ones in play, and removing the scrubs. The goal is to constantly increase your conversion rate – the number of clickthroughs compared to the number of impressions.

Increasing your conversion rate does two things: first, it gets more customers to your site. Second, it gets you a better position on Google, for less money per click. Having each click cost less can make a big difference in your ad spend over time.

Of course, the ultimate goal isn’t just a high conversion rate – it’s what customers do once they get to your site. If you have a high conversion rate and high online sales, you’re golden. But if you have a high conversion rate and low online sales, there’s probably a disconnect between your ads and your website content.

And that’s a topic for another day’s blog.

Each year, the Greater Dayton Advertising Association and the American Advertising Federation honors creative excellence in advertising by inviting accomplished advertising and design firms to take part in the Hermes award competition.

There are three levels of Hermes awards: Gold, Silver and Bronze. Recipients of the Gold award are publicly recognized at an annual banquet, given the opportunity to say a few words of acceptance and gratitude among their creative peers and, most importantly, given a life-size bust of Hermes himself.

This year, Atomic Interactive was honored to receive its first Gold Hermes Award for excellent creative design in the Public Service category. It is rare for a company as young as Atomic Interactive to be honored with a Gold Hermes Award. We at Atomic showed our appreciation and excitement with the nomination and eventual award when every employee of Atomic, along with our significant others, attended the awards ceremony at the Dayton Masonic Temple.

Atomic was presented with a Gold Hermes Award for creating a website for GetUp Montgomery County, an initiative to encourage the children of Montgomery County to lead healthier lives. Atomic founder and owner Ian Lawson and Atomic employees Anthony Wartinger and Alexis Branham created a beautiful, fun site that appeals to both adults and children alike.

At Atomic, creating an excellent website relies on establishing a functional and pleasant relationship with each client, which is precisely what happened when Atomic collaborated with GetUp. We were more than pleased to work with Lorraine Russel, Chris Schlorman and Jim Gross, Montgomery County Healthy Commissioner. Each of these members of the GetUp team played an integral part in the development of their award winning website. We feel grateful any time we get to work with a client who is receptive to our creative vision and GetUp displayed a great amount of confidence in our abilities as a design team.

For Atomic, the Hermes award ceremony was a tremendous success. Along with the Gold Award, we were also honored to receive three Silver Awards and three Bronze Awards. The Silver Hermes were for the design of Buckeye Business Solutions’ website in the category of Interactive Media; in the Public Service category for the design of a Digital Learning Portal website for the Public Health Department of Dayton & Montgomery County and for a Digital Storytelling website for the ThinkTV Network, also in the Public Service category. The Bronze Hermes were all awarded to Atomic for design in the category of Interactive Media for the following website designs: Bullen Ultrasonics, Siesta Key Vacation and MacTown.

Currently, our Hermes Head is proudly displayed in our Downtown Dayton office. It will serve as a reminder to all of our employees of the fun time had at the awards ceremony and as an incentive for creating websites in the future that are also deserving of the Hermes Gold Award.

I won’t give away all our secrets, but I will say that submitting the site to a number of directories was part of our strategy.

For those who don’t know, directories are websites that categorize and list other websites. Business.com, for example, lists business websites in categories such as accounting, construction, and healthcare. Submitting your website to directories helps build links to your site and increase your search rankings.

You can’t submit your site to any old directory, however, and expect to get results. There’s some strategy involved. Here the approach I took for SlickPlan. The same approach can work for you.

• Submit to niche directories. It’s better to submit your site to a directory that relates to your industry rather than a general directory like Yahoo’s. Doing so increases the chance of your site being accepted by the directory. And, niche directories have a more targeted readership, so you’re more likely to have qualified leads find your site and click over to it. We submitted SlickPlan to makeuseof.com and webappers.com, for example, both of which cater to web designers and developers.
• Submit to directories with a high Google page rank. Having your site in a highly-ranked directory increases your site’s page rank. It also means that the directory gets lots of visitors, which improves your chances of getting referrals. In addition, sites with a high page rank are generally better made and better respected than sites with a low rank. Being in those directories helps enhance your reputation as well.
• Include links to your site in the directory’s “description” field. Some directories don’t allow you to do this. But if you can sneak a link in, it provides readers with a quick, easy path to your site and helps your organic SEO.

Remember that it won’t help to submit your site to every directory under the sun; in this case, more really isn’t better. Take a targeted approach to directory submission, and you’ll get better results for less effort.

Here at Atomic, we talk a lot about organic search – getting your site a high ranking on Google through strong website content, without using paid ads.

But paid ads do have a role in search, and pay-per-click is one of the best ways to utilize them.

Pay-per-click involves advertising your business on a search engine like Google. When people search for one of your keywords, your ad appears next to the search results. People can click your ad to make a purchase or learn more about you. The system is called “pay per click” because you’re charged only when someone clicks your ad, not every time the ad is displayed.

How do you know if pay-per-click is for you?

• You need paying customers quickly. Maybe you just invested in a new location and need to start recouping your costs ASAP. You can’t wait a few months for customers to find you through organic search – you need customers in the door now.
• Your business depends on web sales. Maybe you don’t have a storefront – you’re an online business. In that case, getting qualified buyers to your website is of prime importance, every day.
• You’re targeting highly competitive keywords. If you’re one seller in a crowded marketplace, relying on organic search alone won’t cut the mustard. To stay on par with your competitors, you need the help of pay-per-click.
• You have a changing product lineup. Organic search involves optimizing your site for keywords of ongoing importance – “DVDs,” for example. But what if you want to let customers know that you’ll have Star Trek in stock THIS TUESDAY? In that situation, organic search can’t get the message across quick enough. You need a pay-per-click campaign targeted to that specific release date.
• You need to advertise a special sale or promotion. Maybe your business is having a once-a-year sidewalk sale, and you want to move as much product as possible. In that scenario, you want to take advantage of every advertising opportunity that you can afford – and pay-per-click is one of the most effective and most affordable options out there.

It helps to think of organic search and pay-per-click as dual strategies, working together to drive traffic to your website. Organic search is a long-term strategy that involves getting the best search results for your site over time. Pay-per-click is an immediate-term strategy that can get results quickly, when you need them the most.

Wondering if pay-per-click is for you? Talk to us today.

So what’s carpentry have to do with the web?

Think of Google Analytics as a virtual tape measure. It helps anyone — from Web pros to business owners like you — understand how your site is performing. It also helps you identify where “remodeling” is needed to improve the user experience or boost sales.

Here’s how it works:

1. Google Analytics reports — generated by installing the Google Analytics Tracking Code — tell you how many unique visitors you have, how popular certain pages are, and how much time people spend on certain pages.
2. From there, the data can be interpreted to tell you more about your site performance. For instance, are users visiting a page in droves but scurrying away just as quick? High “bounce rates” for seemingly popular pages could mean that the page is failing to meet users’ expectations, perhaps because of poor design or outdated content.
3. Additional Google Analytics features — Custom Reports and Advanced Segments —allow you test the effectiveness of certain types of landing pages. The Google Analytics blog highlights these tools by taking us through a fictional e-commerce website that sells empanadas, and showing how to encourage each visitor to purchase as many treats as possible.

By using Google Analytics to measure what you’re doing now — and test what’s working and what’s not — you can create a structure solid enough to build on in the future.

Want to learn more? Contact us any time.